INSURANCE:To properly handle your insurance claim(s), we must obtain a current copy of your child's insurance card each time you visit our office. This will help your insurance pay your claims in a timely manner and save you from being billed. In the event you do not provide proof-of-insurance, payment will be expected at the time of service. Further, if you provide us with incorrect insurance information, you will be responsible for the bill.

  • It is your responsibility to contact your insurance company and find out whether or not our doctors are participating physicians within your particular insurance plan. Some insurance carriers have a PPO, HMO, POS, or indemnity status, and it is very possible that our doctors may participate in only one of these areas, not in all.
  • It is also your responsibility to read and understand your own insurance policy. Certain services and procedures may/may not be covered depending on your own insurance policy.
  • The following circumstances may result in you being billed directly:
    • we are not participating physicians in your plan; insurance coverage is not in effect because of the date of visit
    • non-covered lab work is ordered/performed
    • or a non-covered service is performed,or denied for the reason "not medically necessary"
  • Co-payment is due at the time of service by the person bringing the patient for the visit. If you do . not have your we will bill you for a $15 adminiStrative fee. If someone other than the parent or guardian is' bringing the patient, a notice stating approval of the visit must be signed by the parent/guardian and presented at check-in.

NURSE PHONE CALLS: The nurse line receives a high volume of calls. For your convenience, there is a voice mail system on this line. Please leave your name and phone number and spell your child's name and date of birth. One of our nurses will return yaw. call as soon as possible. Morning calls are returned by 12:30pm, and afternoon calls by 5pm.

Just a reminder about hours

SATURDAY HOURS: We provide Saturday morning hours in order to see your SICK child. Please call our office as early as possible to schedule an appointment. Phones are answered beginning at 9am. No walk-ins please.

Page 15 of 15

Popular Articles

Latest Articles

pal logo bottom